C’mon, Is There Really Such a Thing as Artificial Intelligence or Machine Learning? Really … “

Everyone knows that computers can compute, and a lot faster than a human being can. But can they think even remotely like a human being – at any speed? This is the question that computer scientists have been grappling with for decades, but with only limited results.

Computer science now refers to this field as Artificial Intelligence or Machine Learning. In the early years, the only commercially useful application was what we called Sentiment Analysis. The computer was taught to recognize positive vs. negative comments in user-generated content found in on-line discussion boards and reviews.

But more recently, research at the MIT Sloan School of Management – published just last year in the journal Marketing Science – has shown that computers can extract customer needs and insights from freely available customer-generated online content and even intentionally sought content drawn from surveys, interview transcripts, and customer feedback systems. And it can usually do it faster, cheaper, and better than human beings.

This webinar will demonstrate how it works, both theoretically and in practice, and will include an actual case example to show how it was used to uncover several never-before-considered, game-changing insights.

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Gerry Katz

Gerry Katz is Vice Chairman of Applied Marketing Science (AMS). He has been active in ISBM activities for many years and is a recognized authority in the areas of new product development, design of new services, process innovation and market research. With more than 40 years of consulting experience, he has led more than 300 major client engagements employing the Voice of the Customer (VOC), Quality Function Deployment (QFD) and a large number of other strategic marketing science applications. His client engagements have covered a wide variety of industries, with particular emphasis on healthcare, medical technology and commercial / industrial products. He is a former member of the Board of Directors of the Product Development & Management Association (PDMA), the world’s leading professional society devoted to the study and practice of developing and commercializing new products and services. He is also certified as a New Product Development Professional (NPDP) and is a senior contributing editor to Visions Magazine. Prior to joining AMS, Gerry’s experience included 12 years as a management consultant in marketing and market research with Management Decision Systems, Inc., five years in the computer software industry as senior vice president of Information Resources, Inc., and two years as vice president and general manager of Image Presentations, Inc., a specialized marketing communications firm. He is the author of several award-winning papers, and he received the William O’Dell Prize from the American Marketing Association in 1988. His articles have appeared in the Journal of Product Innovation Management, European Management Journal, Journal of Marketing Research, Interfaces, PDMA Visions and Quirk’s Marketing Research Review. Gerry is a highly sought-after speaker at both public and private conferences on Voice of the Customer, innovation, new product development and the design of new services. He is a highly regarded teacher, trainer and coach, and he has lectured frequently at the business schools of MIT (Sloan), the University of Pennsylvania (Wharton), Dartmouth (Tuck), Carnegie-Mellon, Cornell, Northeastern and Harvard University. Gerry has appeared twice on the NBC Today Show and in The Wall Street Journal. His outside interests are in music and education, and he has served on a number of Committees and Boards of Directors at a range of institutions, including the University of Rochester, the Eastman School of Music, the Longy School of Music and the Boston Higashi School. Gerry’s life-long interest in classical music and musical theater has made him a Boston Symphony Orchestra and Tanglewood subscriber for more than 40 years. As a serious amateur pianist, he once performed at Carnegie Hall in New York (to an empty auditorium, a fact that he omitted when relating the incident to his mother). He is also a long-time fan of all of Boston’s major sports teams. Gerry received his B.S. in management science from the University of Rochester in 1970 and his S.M. in management from the MIT Sloan School of Management in 1972.

Kristyn Corrigan

Kristyn Corrigan is a Principal with AMS where she leads the firm’s Insights for Innovation Practice. She was heavily involved in the research and development of the method to be presented here as well as its delivery to several leading clients.

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